Field Service Senior Support Technician

Field Service Technician

Coperion is seeking a Field Service Technician to join our team in Rhode Island. Candidates may live in Massachusetts or Connecticut but must be within an hour’s commute to the facility and be available to work from the Rhode Island location when not traveling. The Field Service Engineer (Recycling) is responsible for representing Herbold Meckesheim, US (a Coperion brand) in the capacity of service providing hands-on technical assistance, installation support, startup, commissioning, troubleshooting, maintenance, repair, refurbishing, upgrades, and training at customer sites or remotely.

Work You'll Do:

• Represent the company in the capacity of Service Representative providing assistance and advice to customers and/or assigned personnel, including identifying opportunities to cross or upsell equipment. Provide feedback on information received in the field on Coperion equipment and others.
• Install, troubleshoot, overhaul and/or maintain gear boxes, lube oil systems, drive components, process sections, downstream equipment such as pelletizers, gear pump systems and other associated equipment. Assist customers to start-up newly installed equipment and train customer personnel as needed. Participation in classroom type training may be required.
• Must be responsible, dependable, plus safety-minded. and work in accordance with all Coperion policies and standards as well as adhere to all customer safety, drug, and alcohol control regulations and procedures.
• When not on travel assignment, provide on-call assistance to customers via various channels (phone, email, video call, etc.), assist with service report preparation and distribution, create field information packages for self, team, or the Company, and/or other related tasks.
• Keep accurate records by providing highly detailed reports and submitting them to appropriate partners in a timely manner.
• Must be willing to work flexible hours (holidays, weekends) and travel extensively in accordance with field service travel regulations. Responsibilities will include travel in blocks of up 3 weeks (North America) and up to 12 weeks when traveling outside North America; must have a valid passport and driver’s license with clean driving record.

Team: The Herbold USA group is focusing on creating plastics recycling solutions, partnering with customers to Shape What Matters For Tomorrow™.

Basic Qualifications:

• An associate or bachelor’s degree in electrical or mechanical engineering, or equivalent experience in related skills that meet the required qualifications.
• Safety training such as OSHA 10 or 30 (General Industry)
• Proven ability to provide project supervision, guidance, and project management for a team of millwrights and mechanical craft workers during equipment installation and equipment maintenance projects.
• Experience troubleshooting, methodical technical documenting, guiding and/or performing assembly, dis-assembly and repair of industrial equipment while using appropriate tools in a safe and effective manner, with a knowledge of basic wiring, electrical and control systems, pneumatic and hydraulic systems.
• Read and understand equipment drawings (General arrangement, assembly, exploded views, cross-section views, dimensions, tolerance, electrical wiring diagrams, etc.)
• Must have excellent professional verbal, written and interpersonal communications skills.
• The ability to write clear, concise routine correspondence as well as comprehensive documents (PFD, P&ID, pneumatic/hydraulic diagrams, functional descriptions, equipment manuals, etc.)
• Knowledge of word processing (Word), spreadsheets (Excel), PowerPoint.
• Must have valid passport, driver’s license, and clean driving record.

Preferred Qualifications:

• Proven experience working in a remote environment with minimal supervision.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.