Field Service Engineer - Digital Pathology, East USA (evident MIS)

Field Service Engineer - Digital Pathology, East USA (Evident MIS)

At EVIDENT, we help make people's lives healthier, safer and more fulfilling, every day. Let's inspire healthier lives, together.

Position based in Massachusetts, Maine, New York or New Jersey. Installs, calibrates, repairs and inspects imaging devices, robots and computers and solves moderately complex problems in the field. Performs repairs up to and including the diagnosis and repair of difficult technical instrument and software problems. Participates in product improvement discussions, provides inputs to design engineering. Provides information and develops procedures. This position is in the company's digital imaging technology solutions that partners with pathology labs and medical centers to enable digital transformation within the tissue processing lab. With these solutions, the company takes on the challenges involved with digitization, organization, and management of whole slide images of glass slides that have normally been used for microscope examination - all while helping the labs to excel at patient care with greater efficiency and access to knowledge tools.

Job Duties

• Installation, qualification, operation, maintenance, upgrades, debugging of digital scanner systems and their accompanying desktop computers.
• Conducts complete performance assurance and electrical safety testing.
• May provide information for the development of testing protocols.
• Performs preventive/scheduled maintenance on devices as required.
• Responds to equipment problems; evaluates, troubleshoots and corrects problems up to and including those requiring rule-based trouble-shooting and a moderate level of diagnostic skill and having a moderate to high level of acuity and complexity. Determines the need to remove and/or replace malfunctioning devices from service and implements accordingly.
• Performs equipment repairs of substantial difficulty to a level requiring generic test instrumentation or diagnostic software, e.g., to board or component level for electrical devices.
• Participates in equipment evaluations, installations and upgrades, including software revision updates.
• Instructs others on testing, calibration, preventive maintenance, basic trouble-shooting and repair of digital scanning equipment.
• Thoroughly and accurately documents inspections, repairs, maintenance procedures, and training activities in a timely manner. Documents and maintains accurate and current inventory records of all replacement and repair parts.
• Using data indicators, intuition, and/or other resources, helps to identify system, safety and quality problems, suggests solutions, and provides information that leads to change in department and on teams.
• Performs on-call function (schedule rotation) providing in-house repairs and assistance as needed.
• Performs other related duties as required.
• Travel, average of 50%, up to 70% as needed.

Job Requirements

Bachelor's degree in Biomedical Engineering Technology, Electrical Engineering, Mechanical Engineering or Electronics Engineering Technology (EET) Instrumentation OR Associate's (AS) degree in Biomedical Electronics Technology, Biomedical Equipment Technology or Biomedical Engineering Technology or in a related technical field such as Electronic Technology. 3-4 years of related experience with Bachelor's degree or 5+ years of related experience with Associate's degree. Must have competence in ability to understand product specifications, read product manuals and discern the structural design of the system, mechanical, electronic, and optical components. Manage and maintain mechanical, electro-mechanical, electronic, and/or computers to sufficiently diagnose and repair devices and systems. Can be trained to operate Linux computer (basic), careful handling of glass slides and optical components such as lenses and cameras, power meter, multimeter. Strong interpersonal and communication skills to effectively work with team members (local and offshore) and customers at all levels. Ability to perform testing and troubleshooting of electromechanical devices involving specialized and generic test equipment and software diagnostic tools. Understanding of electrical and mechanical biomedical safety principles. Ability to occasionally lift equipment up to 70lbs. Ability to travel 50%, up to 70% as needed.

Position includes competitive sick/vacation/holiday package, equity, health, dental, life insurance, STD, LTD and 401k plan. Annual salary 67K - 93K, plus 5% annual corporate bonus target.