Family Support Associate

Family Support Associate

Qualifications: Minimum of a high school diploma or equivalent (GED) or relevant work and/or life experience. Good written and communication skills. Ability to work with diverse populations. Spanish speaking a plus. Valid Mass Driver’s License required.

Requirements: Ability to utilize the computer for all documents required during shifts assigned. Adhere to professional ethics that are conducive to a healthy team environment. Ability to set limits and enforce rules consistently. CPR Certification. Transportation of residents (Provide a copy of a valid Massachusetts driver’s license). Ability to lift up to 50lbs. Ability to stand from 2.5 -5.5 hours daily.

Duties & Responsibilities

Complete knowledge of all safety/security/emergency policies and procedures. Ensure safety and security of the program while on shift. Enforcement of program guidelines while respecting the dignity of the residents. React to crisis situations and respond appropriately. React to confrontations, defuse, and redirect. Model appropriate parenting techniques-remind residents of proper communication and discipline practices. Complete knowledge of 51A filing and company procedure. Maintain strong rapport and open communication with residents. Bring all concern/issues/questions regarding residents/staff/procedures to the supervisor. Complete assigned duties on shift responsibility form during your shift. Report any grievances per company policy. Answer phones and greet visitors. Complete facility checks during your shift. Maintain all logs, files and memos. Welcome residents, conduct entrance orientation and paperwork. Conduct exit paperwork at a resident’s departure. Perform any other duties that are assigned by the Program Director.