Delivery Manager - Quality - Actalent Services, LLC

Delivery Manager

Actalent is hiring a Delivery Manager for a permanent role. The Delivery Manager is responsible for ensuring successful project delivery by managing service-level objectives, driving client success, and leading delivery operations. This role involves overseeing center-based or onsite-managed projects within assigned industry segments, ensuring compliance with organizational frameworks, and maintaining strong customer relationships at all levels.

Responsibilities:

• Own end-to-end delivery of projects, ensuring adherence to scope, cost, quality, and timelines.
• Collaborate with Account Teams to manage risk, project scope, and contractual obligations.
• Monitor and manage project budgets, revenue trackers, and resource allocation.
• Ensure compliance with Business Acquisition and Execution Processes.
• Build and maintain strong relationships with customer stakeholders, including executive-level contacts.
• Serve as an escalation point for technical, customer, and personnel issues.
• Drive customer satisfaction and ensure delivery assurance of services and outcomes.
• Attract, hire, and mentor delivery teams with applicable industry knowledge.
• Provide ongoing professional development and succession planning.
• Execute performance management aligned with Talent Management Framework.
• Consolidate project status and budget information across portfolios.
• Provide reporting and metrics to support consultant activities and issue resolution.

Essential Skills:

• Bachelor's Degree in Engineering field.
• 7 years' experience in people management.
• Experience delivering projects and product development in the Medical Device Industry.
• Strong leadership and team management capabilities.
• Excellent communication and stakeholder management skills.
• Proven ability to manage complex projects and deliver technical/business solutions.
• Business acumen with a focus on cost optimization and productivity improvement.

Additional Skills & Qualifications:

• Experience in quality engineering, medical devices, project management, account management, solutioning, and solution delivery.

Work Environment:

The work environment involves managing projects either center-based or onsite within specific industry segments. It requires strong engagement with customer stakeholders at all levels, ensuring compliance with organizational frameworks while fostering a collaborative and productive atmosphere.

Job Type & Location:

This is a Permanent position based out of Boston, MA.

Pay and Benefits:

The pay range for this position is $120000.00 - $140000.00/yr. Medical and dental insurance plans Health Savings Account Life and disability insurance 401(k) match, profit sharing and 529 plan Paid holidays and 20 days of paid time off each year for new employees Consumer discounts Flexible spending accounts and employee assistance programs

Workplace Type:

This is a hybrid position in Boston,MA.

Application Deadline:

This position is anticipated to close on Dec 31, 2025.

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.