Customer Service Representative

Customer Service Representative

At Rodenhiser Home Services, we've built a 90-year legacy on one powerful promise: Nice People. Great Service. And that experience begins the moment the phone rings. The Big Task We're looking for a Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone's day — this is your next great role. Key Sub Tasks + Convert incoming client requests into booked service appointments. + Respond to client requests via phone, text and email, resolving issues and promoting the brand. + Collaborate with field and office teams to create seamless service experiences. + Participate in training to boost booked calls. + Maintain and update client database with complete and accurate information. + Make outbound calls. + Be available for On-Call duties. Who You Are + Highly motivated – friendly, composed, and confident on the phone. + Detail-oriented, organized, and able to handle multiple priorities. + A problem solver with analytical skills. + A great communicator with strong verbal and written communication skills. + IT competent: proficient with computer and phone systems. + High school education or equivalent. + Two years' proven track record in customer service, preferred. What We Offer + A career with purpose and growth in a respected, family-owned business. + A supportive team that takes pride in helping clients and each other. + Leadership that values your voice, your time, and your future. + A culture where Nice People deliver Great Service – and it starts with you. Rodenhiser offers competitive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package. Join the team where your voice matters and your work makes a difference.