Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Rockland, Massachusetts. In this role, you will provide exceptional support to customers and internal teams, ensuring smooth communication and efficient handling of inquiries and orders. The ideal candidate thrives in a fast-paced environment and possesses strong organizational skills, technical aptitude, and a commitment to delivering excellent service.

Responsibilities:

• Engage directly with customers to understand their needs and provide tailored solutions.
• Prepare accurate quotations for new pumps, pump systems, and spare parts.
• Process customer orders promptly while verifying accuracy and required documentation.
• Manage purchase orders and coordinate expedited deliveries to meet customer expectations.
• Track shipments, provide schedules, and ensure timely delivery of goods.
• Organize and support trade shows and seminars as needed.
• Maintain detailed records and generate reports to support operational efficiency.
• Collaborate with sales representatives and management to address account activities.
• Provide technical insights and assistance to customers regarding product offerings.
• Execute administrative tasks to ensure seamless support for internal and external stakeholders.

Requirements:

• 5 years of customer service/administrative experience within the distribution, manufacturing, wholesale, or similar industry.
• Strong proficiency in Windows-based programs and ERP systems, such as NetSuite.
• Excellent organizational skills with the ability to manage large volumes of data.
• Effective multitasking capabilities and attention to detail.
• Superior communication skills, both written and verbal.
• Mechanical aptitude and familiarity with mechanical equipment sales.
• Ability to pass background checks, reference checks, and drug tests.
• Solid understanding of basic math to support quotation and order processes.