Coordinator, Operations

Operations Coordinator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Position Summary: Under the supervision of the Administrative Director the Operations Coordinator will perform a variety of administrative and practice management functions that support the daily operations of the Dental department. The coordinator will work with providers, dental supervisors and other staff to create excellent patient experience. Responsibilities include but are not limited to: template management, referral processing and tracking, insurance/benefit plan verification and prior-authorization submissions. The coordinator will be responsible for all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.

Duties and Responsibilities:

• Under the Director's oversight, manages the department's schedule templates in Epic, which includes opening/closing, and editing individual provider schedules.
• Manages the department's outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach.
• Monitors the department's referral report, submits prior authorization requests.
• Participates in the tracking of high risk patients. Assists with patient flow and waiting room management.
• Coordinates the department recall/waiting list
• Performs a wide range of clerical and administrative duties to support the department's daily operations.
• Coordinates and supports tasks associated with department's performance improvement projects and compliance with regulatory requirements.
• Supports onboarding of Boston University Dental Residents, as needed
• Handles all incoming calls that Patient Access Coordinators (PACs) are not able to address.
• Verifies dental plans, benefits and coverage specific to patients' treatment plan.
• Advises patients about out-of-pocket expenses and payment plan options
• Coordinates care for patients who need prior authorization for treatment plan

Requirements:

• High School Diploma or equivalent required
• Bilingual skills required (Spanish/English).
• Prior work experience in a health care setting (call handling, scheduling, customer service) preferably in a dental clinic

Skills:

• Computer skills required
• Working knowledge of insurance verification processes
• Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment.

Pay Range: Starts at $22/hr up to $33/hr based on experience

EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers.

We hope you consider joining our team!

Medical & Dental Coverage, Life and Disability Insurance, Privileges at Boston Medical Center for Providers, 401(K) Retirement Plan, Educational Assistance, Flexible Spending & Transportation Accounts, Paid Holidays, Vacations, Sick and Personal Time, A Generous Staff Development Benefit, Excellent Malpractice Coverage, A Designated Medical Staff Office for Physician Support, Free Parking, and Much More…