Conference Services Manager

Conference Service Manager

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

The Conference Service Manager plays a vital supporting role in delivering exceptional service across conference, meeting, and reception spaces. This hands-on position helps ensure daily operations run smoothly, supports the team's success, and maintains a consistent and elevated guest experience. Working closely with the Director, this role assists with coordination, training, and service delivery across all front-of-house hospitality functions.

Key Responsibilities:

• Guest Experience & Operations
• Support daily operations of conference rooms, reception desks, and client-facing spaces.
• Serve as an on-the-floor contact to assist with guest needs, meeting logistics, and client requests.
• Monitor space readiness, presentation, and cleanliness throughout the day.
• Assist with preparing materials and setting rooms for meetings or VIP events.
• Team Support & Training
• Help onboard new team members and assist with ongoing training initiatives.
• Lead by example in service delivery and professional presentation.
• Facilitate pre-shift huddles and communicate daily priorities or service updates.
• Service Standards & Reporting
• Support implementation of Standard Operating Procedures and monitor team compliance.
• Contribute to service audits and help gather guest feedback.
• Assist with data collection for reporting, activity logs, and service reviews.
• Collaboration & Communication
• Act as a liaison between the team and leadership to communicate needs or escalate issues.
• Coordinate with facilities, IT, catering, and other departments to ensure seamless operations.
• Provide back-up coverage at reception or events as needed.

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.