Client Services Specialist

Greenfield Fuel Assistance Client Services Specialist Seasonal (Oct-June)

The Client Services Specialist helps provide general and clerical support to the Fuel Assistance program under the supervision of the Fuel Assistance Program Coordinator. Primary duties include telephone and walk-in reception tasks, scanning/uploading application materials, scheduling for Fuel Assistance program appointments, conducting phone intake appointments as needed, and assisting clients to complete applications for Fuel Assistance Program. Client Services Specialists also connect Fuel Assistance participants to other CAPV programs. The ideal candidate will have at least two years of customer service and office experience in social services or a closely related field. Skills in interpersonal communication, verbal and written, in-person and phone, and the ability to engage in a compassionate, empathetic manner are highly valued. More information about key knowledge, experience, and competencies for the position is listed on our employment website. This position is open until filled. The job is full-time, 37.5 hrs/wk, seasonal job (Oct-June). Position works at the CAPV offices located in Greenfield and Orange. Pay range $18.20-19.30/hr. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position. Community Action offers a supportive work environment, training, professional development and outstanding benefits. We offer: Health Insurance, Dental Insurance, Retirement Plan, Flexible Spending plans, vision insurance, Long term disability insurance, sick, vacation, float time and 12.5 paid holidays. Community Action is a qualifying employer for the Public Service Loan Forgiveness program.