Client Services Representative

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people’s lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL!

Job Summary: Implement client AED programs including. Provide support to the Client Services Department. Duties will include general clerical and project-based work, as well as projecting a professional company image through in-person and phone interaction. The ideal candidate for this position must demonstrate excellent communication skills, organizational skills, be able to manage their time wisely, work well under pressure, pay attention to detail in a fast moving and ever-changing environment and be willing to complete all tasks as assigned.

Essential Functions

AED Management Program launch conferences and webinar presentations

Maintain oversight of National Accounts as assigned

Extensive phone, email, and chat contact with clients

Implement new orders to ensure registration is complete

Conduct governmental notification of clients who have implemented AED programs

Review and understand federal and statutory law as it pertains to AED programs

Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites & AEDs, sites with no registered responders, and/or duplicate registered serial numbers

Create and modify documents using Microsoft Office and Excel

Create and maintain compliance documentation

Support staff in assigned project-based work

Assist in scheduling training classes

Obtain rosters from training classes, print and ship certification cards in a timely manner

Required/Preferred Education and Experience

High School Diploma or equivalent. required

Knowledge, Skills and Abilities

Be proficient in Microsoft Word, Excel & Outlook

Be able to perform internet related research

Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing

Possess excellent communication skills, both written and oral

Work well under pressure

Possess the ability to multi-task

Possess experience in customer service

Perform cohesively as a team member

Possess the ability to apply effective listening skills

Be dependable, honest and ethical

Creates a culture of mutual respect and a value for effective communication skills and strategies

Ability to maintain own workflow and meet deadlines

Ability to respond to frequent demands of multiple customers (internal and external)

Heightened sense of personal responsibility. Punctuality, attendance & commitment

Improves results by generating, encouraging and supporting new ideas

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients’ lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The hourly pay rate for this position is: $20.00 to $29.90. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.