Associate Technical Support Engineer

Associate Technical Support Engineer

Join our team within Pega's Global Customer Support (GCS) organization. We are a team that supports core capabilities that enable clients to run Pega Infinity applications and Pega Cloud services on a scale. Due to the nature of work with FedRamp, US Citizenship is required. This role is based out of our Waltham, Massachusetts office.

As an Associate Technical Support Engineer, you will work directly with developers and architects to solve complex technical challenges. You will be part of a team that values innovation, collaboration, and continuous learning. This is a developer-to-developer support role where your contributions will directly impact on the success of our clients and the evolution of Pega's platform.

Support services and provide deep technical expertise and consulting on platform architecture, operability, and integrations. Collaborate with internal teams and customers to ensure high standards of performance and resiliency. Troubleshoot complex issues and define best practices. Participate in rotating on-call schedule.

You are a passionate and curious engineer with a strong desire to grow your technical expertise. You thrive in collaborative environments, enjoy challenges, problem-solving, and troubleshooting. You are eager to learn and contribute to a team that supports mission-critical platform services.

Bachelor's degree in Computer Science, Engineering, or a related field. 0-2 years of experience in technical support, software development, or platform engineering. Strong communication skills and ability to work effectively with cross-functional teams. Familiarity with Java/J2EE or Object-oriented language, cloud technologies and/or Kubernetes, and platform architecture concepts. Demonstrated ability to troubleshoot and resolve technical issues.

Gartner Analyst acclaimed technology leadership across our categories of products. Continuous learning and development opportunities. An innovative, inclusive, agile, flexible, and fun work environment. Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

Base salary range for this role is 59,200 - 88,700 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.