Associate Manager Clinical Support, Carebridge

CareBridge - Associate Manager Clinical Support

CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services. This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Shift: Monday – Friday, 8:00 am to 5:00 pm either (EST)

The Associate Manager Clinical Support under general guidance and mentoring, responsible for overseeing and monitoring the day-to-day workflow of clinical support staff.

How you will make an impact:

• Serves as a subject matter expert in the administrative and operational processes.
• Assists in problem solving complex issues and cases, such as provider calls, e-services, and authorization issues.
• May answers calls from providers and members and responds to phone inquiries.
• Oversees out of network and chart review administrative processes.
• Works to streamline processes to ensure productivity and accuracy.
• Collaborates with internal departments on special projects and reporting.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

• Requires high school diploma or equivalent with experience in the health field; or any combination of education and experience, which would provide an equivalent background.

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws.