Access Services Representative - Scheduling Specialist

Scheduling Specialist Opportunity

Baystate Health, Western Massachusetts's premier healthcare provider, is looking for a Scheduling Specialist to join our Oncology team in Springfield! Schedule: Full time, M-F 8am-4:30pm Location: Springfield, MA

Responsibilities:

• Responds to physician BMP, Community Providers needs to ensure appropriate and timely access to care for patients with BMP Specialists.
• Responds to referring physician needs and concerns in a timely manner.
• Coordinates the scheduling for outpatient appointments, interventional and surgical procedures within established timeframes.
• Engages directly with patients to support timely, appropriate appointment scheduling.
• Responsible for obtaining referrals, authorizations and diagnosis that meet medical necessity requirements.
• Troubleshoots difficult and hard to resolve problems, using a high level of judgment and knowledge of health system processes.
• Working with case management and PA's to identify and schedule office visits.
• Provides accurate documentation following all established processes and protocols.
• Proficient in the following applications: CIS, Centricity Business, ORSOS, Compliance Checker, SMS, I priveledges and 3M.
• Demonstrates use of quality/process improvement in daily activities.
• Maintain an accuracy average rate >/= 97%.
• Performs mentoring responsibilities during new staff introductory period.
• Content expert for assigned activities and resource to team.
• Acts as a role model for staff by exhibiting positivity, confidence, and an overall professional attitude.
• Exceeds both departmental QA and Productivity standards.
• Types > 25 wpm.
• Mastery of Advanced ASR activities.

Required Work Experience:

• Five years of experience in a physician office or health care setting.
• Demonstrated understanding of clinical diagnosis, medical specialties and general patterns of patient care.
• Understanding of referral relationships required along with a good working knowledge of the client service function.
• Able to adapt to fast paced, high energy department.
• Strong oral, written and interpersonal communication skills.
• Maintain strict standard of confidentiality.

The Advantages Of Working With Baystate!

• Excellent compensation.
• High-quality, low-cost medical, dental and vision insurance.
• Generous PTO – up to 25 days in the first year.
• Continuing education support and reimbursement.
• First Time Home Buyers Financial Packages.
• Farm Share Memberships.
• 403b retirement company match & annual company contribution increase.
• Free money coach advice.
• Wellbeing programs.
• Pet, home, auto and personal insurance.
• Life insurance.
• Reimbursement for a variety of wellbeing activities.

Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

Our compensation philosophy offers competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.