Team Lead - Neo Ops

Merchant Payment Specialist

To monitor and maintain smooth flow of merchant payments for Mashreq bank Merchants.

Implement, maintain and improve Merchant Payment & reconciliation processes to ensure effective operational processes.

Monitor and maintain financial accounts and flow of funds ensuring that all procedures are followed (as prescribed in SOP).

To be well versed and continuously updated on Association guidelines, compliance and impart necessary knowledge for the staff.

Monitor all internal accounts, reconciliation and corrective action on daily basis.

Timely monthly & half yearly vendor invoices for Amex, Diners to recover the rental & transaction fee.

Timely processing of deferred commission for gross merchants is recovered timely without error.

Support and continuous monitoring team for maintaining & timely updating all the trackers for tracking pending commissions, payments & rental recovery.

Preparation & posting of DE entries in system for respective processes from checker perspective.

Timely processing of deferred payment recon & payment posting process and make sure the payment is made on time with accuracy.

Provide coaching and feedback to the team which can customize to fit multi-disciplinary perspective.

Act as support and point of contact for association guidelines/newsletters/publications and ensure timely publishing to business groups with probable impact.

Ensure that Bank's Compliance and Regulatory procedures are followed. Ensure adequate training to staff such that all functions are performed with zero errors and within expected TATs.

Ensure maintenance of MI for staff productivity and constantly strive to increase the level of individual as well as unit's overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.

Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.

Ensure unit attains satisfactory internal and external audit rating.

Ensure that unit's standard operating procedures are reviewed, change documents are maintained and updated regularly.

Ensure the transactions are processed as per the unit's SLA and the operational errors/losses are very minimum. Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines.

Constantly work towards generation of new ideas/innovations and ensure year on year digitization/productivity/process automation targets are achieved.

Sound knowledge of general banking with good experience on Cards domain. Hands on experience in working in Prime Platform/Flex cube system.

Sound knowledge of association systems, visa/mastercard on line, association pricing and interchange computation.

6-8 years multi-discipline banking experience.

Excellent communication skills (both written & verbal), Good analytical thinking/interpersonal skills.

Client communication and management, People Management skills.

Strong knowledge on MS Office tools, MIS reporting and analysis.

Ability to meet stringent client deliverables, effective presentation skills.

Effective decision making power & conflict handling.

Job Identification: 3023

Job Category: NES Job Group

Posting Date: 11/05/2025, 06:44 AM

Apply Before: 12/31/2025, 06:44 AM

Job Schedule: Full time

Locations: Bengaluru, Karnataka, India