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Service Associate, Ccu.coe Egypt - Cxc - rbg Customer Care Unit.client Experience And Conduct Group - megpcoe
Resolve complex customer complaints to enhance overall customer satisfaction
Egypt
Entry Level
4 days ago
Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.
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Job Title
Grade – I
Reporting to – Team Leader
Job Purpose
To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers
To administer, co-ordinate, monitor and report on the above
To perform in-depth and true RCA (root-cause analysis) to get to the bottom of problems impacting our customers
To maintain courteous, proactive and resolution oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints
To visibly improve customer satisfaction scores and related survey results through complaint resolution
Service Associate, Ccu.coe Egypt - Cxc - rbg Customer Care Unit.client Experience And Conduct Group - megpcoe
Egypt
Support
About Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.