Senior Associate\..retail Banking Ops - Cards Ops - Settlement & Interchange

Job Title

Chargeback Handling Specialist

Job Description

Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders. Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses. Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business. Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted. Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes. Provide analysis and guidance in establishing internal and external agreements. Plan and develop card financial and chargeback training programs to card center staff to develop their skill. Plan and establish effective relationships with member banks and service level agreements with internal and external departments. Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches.

Responsibilities

Manage day to day chargeback processes, timely resolution of cases, initiation of appropriate reason code for successful chargeback, representing cases of merchants with appropriate supporting documents, follow up with merchants for documentation and successfully defending the merchants from chargeback thru pro-active alerts and effective training. Perform all level recon of funds position, balancing and reconciliation and corrective action on daily basis. Preparation and submission of accurate and timely postings of entries to respective GLs, analyze disputes, reversals, knocking off, exceptions and alert stakeholders on timely basis, with/on pendency or variations. Design chargeback reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions; develop, recommend and implement policies and procedures related to internal and external financial reporting, monitoring and analysis, merchant training etc. Examine accounting systems and operations to ensure assigned activities are carried out in accordance with established policies and objectives; identify and implement revisions in accounting procedures or systems to increase efficiency of work flow, to reduce time and cost of accounting functions in order to increase card business revenue. Develop processes and controls to reconcile chargeback accounts, recoveries, charges and publishing of monthly MI on the effectiveness of chargeback process. Timely and quality response to merchant queries/complaints/service requests. Monitor daily rejects and processing within settlement time frame to ensure no financial loss. Ensuring compliance to bank's internal control and compliance requirements, card schemes compliances, regional switch regulations. Ensure that Bank's Compliance and Regulatory procedures are followed. Ensure all functions are performed with zero errors and within expected TATs.

Qualifications

Sound knowledge of general banking with good experience on chargeback handling (Issuance and acquiring). Thorough knowledge of chargeback rules and regulations as defined by associations time to time from chargeback till arbitration and compliance stages. Though knowledge of association systems used for chargeback, clear understanding chargeback workflow and reconciliation process. Initiation of timely recovery from merchants, monitoring of merchant debits, preparation of provision files. Through effective process and reconciliation controls, ensure no losses on account ineffective chargeback process. Hands on experience in working in Prime Platform/Flexcube system. 6-8 years multi-discipline banking experience. Excellent communication skills (both written & verbal), Good analytical thinking/ interpersonal skills. Client communication and management, People Management skills. Strong knowledge on MS Office tools, MIS reporting and analysis. Ability to meet stringent client deliverables, effective presentation skills. Effective decision making power & conflict handling.

About Us

The leading financial institution in MENA. While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Job Info

Job Identification 3705. Job Category NES Job Group. Posting Date 11/05/2025, 06:53 AM. Apply Before 12/31/2025, 06:53 AM. Job Schedule Full time. Locations Bengaluru, Karnataka, India (RW).