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Sales Coordinator - DBC Operations

Support sales and retention teams with data analysis and auto dialer management
United Arab Emirates
4 weeks ago
Mashreq

Mashreq

A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.

Job Description

Provide highly technical and analytical support for managing Mashreqbank Customer Contact – Sales & Retention.

To collage, analyze and interpret sales and retention data to provide meaningful information for RBG Senior Management for all Sales & Retention indicators across all channels.

Provide actionable information on DBC volumes, trends, customer behavior etc.

To continuously monitor performance indicators and capacity plans in order to achieve optimal performance.

To integrate and publish Key Performance indicators on an individual and team basis.

E2E Manage Avaya Auto Dialer (POM) latest technology

E2E reporting and forecast

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Sales Coordinator - DBC Operations
United Arab Emirates
Operations
About Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.