Provide highly technical and analytical support for managing Mashreqbank Customer Contact – Sales & Retention.
To collage, analyze and interpret sales and retention data to provide meaningful information for RBG Senior Management for all Sales & Retention indicators across all channels.
Provide actionable information on DBC volumes, trends, customer behavior etc.
To continuously monitor performance indicators and capacity plans in order to achieve optimal performance.
To integrate and publish Key Performance indicators on an individual and team basis.
E2E Manage Avaya Auto Dialer (POM) latest technology
E2E reporting and forecast