Manager - individual Account Maintenance.retail Banking Ops - CCAM
Mashreq
Account Maintenance Manager
- Oversee the maintenance and management of individual customer accounts, ensuring all account information is accurate and up to date.
- Ensure adherence to regulatory requirements and internal policies, including AML and KYC guidelines.
- Provide high-quality service to customers, addressing their inquiries and resolving any issues related to their accounts.
- Identify and implement process improvements to enhance the efficiency and effectiveness of account maintenance activities.
- Lead and train a team of account maintenance professionals, ensuring they are well-equipped to perform their duties.
- Work closely with other departments, such as Compliance, IT to ensure seamless account maintenance operations.
- Prepare and present reports on account maintenance activities, highlighting key metrics and areas for improvement.