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Customer Service Officer.cxc - RBG - Direct Banking Centre - egypt Coe.client Experience And Conduct Group - megpcoe
Handle retail banking chat inquiries and escalate complex issues efficiently
Egypt
Entry Level
yesterday
Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.
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Job Title
Achieve the required KPI set in term of Adherence CRD AHT Quality score post call CSAT
• Handle chat interactions within defined service levels and quality standards. • Capture customer feedback to drive product and service improvements. • Maintain adherence to process flows and compliance protocols in a chat environment. • Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. • Mostly related to explaining procedures or providing information regarding retail banking products. • Escalate issues appropriately and document chat interactions as per policy.
Customer Service Officer.cxc - RBG - Direct Banking Centre - egypt Coe.client Experience And Conduct Group - megpcoe
Egypt
Support
About Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.