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Client Services Manager, Business Banking.rbu - King Abdul Aziz - SHJ - BB Customer Service & Quality
Manage walk-in SME customer service and compliance activities efficiently
United Arab Emirates
18 hours agoBe an early applicant
Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.
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Job Title
Managing service needs of walk-in SME customers. To ensure that SE Account Manager's involvement in operational issues is brought to minimum level
Execution of maintenance activities including KYC handling and Compliance related activities and exception handling
To ensure 'superior customer service' delivery and being the single point of contact for SE AM's handling all escalated and complex customer complaints effectively in a timely manner
Maximize cross-sell opportunities by referring the leads to the SE Account Manager
Client Services Manager, Business Banking.rbu - King Abdul Aziz - SHJ - BB Customer Service & Quality
United Arab Emirates
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About Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.