IT Systems & Support Specialist

Kraus Usa It Systems & Support Specialist

Kraus USA, a premium sink and faucet manufacturer is an affiliate of Masco's Delta Faucet Company, a leading U.S. manufacturer of residential and commercial faucets, including Delta®, Brizo®, and Peerless®-branded products. Kraus USA is known for their command of the online marketplace with an outstanding product line and brand recognition for their kitchen sinks. We strive to push the boundaries of design to create the most exceptional kitchen and bath experience possible, for an everyday life that's beyond the ordinary.

Kraus USA is seeking a versatile and experienced IT Systems & Support Specialist to join our dynamic IT team! This hybrid role spans infrastructure, desktop, and application support. The successful candidate will work closely with other IT teams and cross-functional business departments, including Customer Service, Sales, Logistics & Operations, and Finance—to ensure reliable, secure, and efficient technology services. We are looking for a proactive self-starter with strong technical knowledge, excellent communication skills, and the ability to operate independently in a fast-paced manufacturing environment.

This is an onsite role at Port Washington, NY. Occasional visits to other company's fulfillment centers might be required on a project-to-project basis.

Responsibilities:

Infrastructure Support:

• Monitor internal and external network performance and uptime; respond to outages and connectivity issues.
• Coordinate with ISPs, infrastructure vendors, and internal teams to resolve issues and implement improvements.
• Manage the full equipment lifecycle—from procurement and onboarding to decommissioning and disposal.
• Maintain and support surveillance camera systems across all locations.
• Manage commercial printers, including configuration, troubleshooting, vendor coordination, and supply planning.
• Manage and track IT service/vendor contracts, ensuring timely renewals and compliance with budget expectations.

Desktop & End-User Support:

• Serve as an active member of the Help Desk team, responding to employee IT inquiries and resolving support tickets.
• Configure, troubleshoot, and maintain laptops, desktops, peripherals, and mobile devices.
• Oversee software patching and system updates to maintain security and functionality.
• Enforce compliance with asset usage policies and maintain accurate equipment inventory, including support for the full asset lifecycle.

Application Support:

• Maintain working knowledge of core business applications, including ERP, WMS, and CRM platforms.
• Support users with application troubleshooting, training, and onboarding.
• Understand system architecture, data flows, and user processes to address functional issues and propose enhancements.
• Assist with new application feature rollouts, including training and post-deployment support.

Compliance & Controls:

• Ensure full compliance with SOX and ITGC requirements.
• Maintain change management documentation and participate in regular IT control reviews.
• Assist in audit processes and enforce IT policies in alignment with internal controls.

Collaboration & Communication:

• Work closely with other IT teams on infrastructure, cybersecurity, data, and application initiatives.
• Partner with key business departments—Customer Service, Sales, Logistics & Operations, and Finance.
• Maintain clear documentation and open communication across stakeholders.
• Provide end-user training and updates on new tools, systems, and policy changes.

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent combination of experience and education.
• 4+ years of hands-on experience in IT infrastructure, desktop support, and business applications.
• Experience supporting Microsoft 365 environments.
• Proficiency with ITSM tools such as Jira and ServiceNow.
• Database and data analysis experience is a strong plus.
• Familiarity with ERP, CRM, or WMS platforms in a manufacturing environment is advantageous.
• Exceptional communication and interpersonal skills.
• Highly self-motivated, organized, and able to adapt to shifting priorities.
• Ability to work flexible hours, including evenings/weekends for deployments or critical support.

Why Join Us?

Beyond the competitive benefits and compensation, Kraus proudly offers an exciting and fun environment, steeped in creativity and dedication to our employees and communities. We invite you to learn more about our culture and company at www.kraususa.com.