Technical Support Specialist

Technical Support Specialist

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries, and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and responsibilities include: assisting users to resolve computer-related problems such as inoperative hardware or software, including network connections; resolving customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence; providing hardware support functions including end user support, desktop support, laptop support, visiting office setups, and mobile device support; performing computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs; providing software support functions including troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors; managing the assets that are both deployed and in inventory, maintaining accurate asset records for each user and each piece of equipment; coordinating and performing hardware moves, changes, and exchanges; providing break/fix support for telephones; assisting with projects such as hardware or software upgrades, office moves, and special events; managing and processing hardware warranty claims and issues, and facilitating warranty repairs with third party vendors.

Education and/or Experience

Bachelor's degree or equivalent work experience. A minimum of 2 years of experience providing direct and exceptional user support in a high-performance culture, including: experience supporting Windows-based computers, including Microsoft Windows 10; experience supporting VoIP telephony solutions; experience with enterprise imaging solutions for Windows-based computers; experience supporting smartphones, e.g., iPhone, Android; experience supporting Microsoft Office applications and remote access technology, such as Citrix.

Job Type & Location

This is a contract position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $33.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan – pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

Workplace Type

This is a fully onsite position in Baltimore, MD.

Application Deadline

This position is anticipated to close on Nov 25, 2025.