Staff Engineer – Ops Cloud Platform - Ruby On Rails (remote)

Job Opportunity At PagerDuty

PagerDuty, Inc. is a global leader in digital operations management. Trusted by nearly half of the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Key Responsibilities

• Ruby on Rails Leadership: Serve as the organization's foremost expert in Ruby on Rails, bringing the latest best practices, patterns, and innovations to our core web platform.
• Architectural Strategy: Define and drive the technical architecture for our web platform, focusing on modularity, scalability, and maintainability using modern Rails patterns and tools.
• Modernization & Innovation: Identify opportunities to evolve our platform architecture, leveraging the latest Rails features, gems, and community standards to improve developer experience and system performance.
• Collaboration & Enablement: Partner closely with domain teams to understand their needs, provide technical guidance, and ensure seamless integration of new features and improvements.
• Best Practices & Standards: Establish and promote guidelines for high-quality, maintainable Rails code, automated testing, and CI/CD.
• Mentorship & Knowledge Sharing: Mentor engineers across the organization, lead technical discussions, and create training materials to elevate Rails expertise company-wide.
• Communication & Influence: Act as a key liaison between platform and domain teams, facilitating clear communication, driving consensus, and ensuring alignment on technical direction.
• Continuous Improvement: Stay current with the Ruby on Rails ecosystem, proactively introducing new tools, techniques, and patterns to keep our platform at the forefront of modern web development.

Basic Qualifications

• 8+ years of experience building and architecting large-scale web applications with Ruby on Rails.
• Deep, up-to-date expertise in Ruby on Rails, including the latest features, patterns, and best practices.
• Proven track record of leading technical transformations or platform modernization in production environments.
• Experience with modularization, service boundaries, and evolving complex Rails systems.
• Significant experience designing, building, testing, and operating distributed systems in a SaaS environment, with a focus on scalability, reliability, and performance.
• Experience with technologies such as AWS, Kubernetes, Kafka, Redis, MySQL, and modern observability and CI/CD tooling.
• Excellent communication and collaboration skills, with the ability to partner effectively across multiple engineering teams.
• Demonstrated ability to mentor and influence engineers at all levels.

Preferred Qualifications

• Experience as a technical leader or architect on platform or infrastructure teams, especially in high-growth SaaS environments.
• Familiarity with AI-assisted development tools and modern Rails ecosystem gems.
• Strong understanding of domain-driven design and strategies for incremental modernization.
• Track record of enabling and supporting shared code ownership models.
• Passion for building maintainable, scalable systems and empowering teams to move fast with confidence.

Why Join Us?

You'll play a pivotal role in shaping the future of PagerDuty's core platform, working on impactful technical transformations. You'll have the opportunity to influence architecture, culture, and best practices across the organization, while collaborating with talented engineers and leaders who are passionate about building for scale and reliability.

Where We Work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

What We Offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

About PagerDuty

PagerDuty, Inc. is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.