Sr. Servicenow Project Manager/product Owner

Sr. ServiceNow Project Manager/Product Owner

CGI Federal is seeking an experienced ServiceNow Project Manager/Product Owner to help lead enterprise transformation initiatives ServiceNow Program Office. This role is responsible for managing product roadmaps, supporting Agile delivery teams, and ensuring high-quality implementation of ServiceNow capabilities across multiple business areas. The ideal candidate brings strong experience in ServiceNow Program Office support, requirements definition, enterprise workflow design, and cross-functional coordination in a federal environment.

Candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

Your Future Duties And Responsibilities

• Serve as the Project Manager/Product Owner, defining vision, roadmap, and priorities for key ServiceNow capabilities.
• Support planning and delivery of ServiceNow enhancements and enterprise initiatives across areas such as IT Service Management (ITSM), Enterprise Architect (EA), IT Asset Management (ITAM), Strategic Portfolio Management (SPM).
• Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
• Conduct requirements sessions, interviews, workshops, and process mapping with stakeholders across the organization.
• Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation.
• Collaborate closely with architects and developers to ensure implementation aligns with business needs.
• Recommend process improvements, workflow optimizations, automation opportunities, and user experience enhancements.
• Support change management activities including communications, training materials, knowledge articles, and stakeholder readiness.
• Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption.
• Maintain clear documentation including requirements, design artifacts, release notes, training guides, and testing results.
• Ensure all platform enhancements comply with federal security, accessibility, and data governance requirements (e.g., Section 508, NIST, FedRAMP).

Required Qualifications To Be Successful In This Role

• Ability to obtain and maintain a Public Trust clearance.
• Bachelor's degree and a minimum of 7 years of relevant professional experience.
• 8+ years of experience in IT project or product management, with over all 8+ years of experience and 4+ years focused on ServiceNow.
• Strong understanding of ServiceNow modules including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal.
• Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.
• Strong analytical, facilitation, and communication skills with the ability to translate business needs into actionable technical requirements.
• Experience delivering enterprise initiatives within government or large-scale organizations.

Desired Qualifications/Non-Essential Skills Required

• ServiceNow certifications such as: Certified System Administrator; Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM).
• PMP, SAFe PO/PM, Scrum Master, or similar Agile certification.
• Experience with enterprise architecture, data modeling, and workflow automation.
• Familiarity with federal IT governance, accessibility standards, and security frameworks.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 - $176,300.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.