Sr Manager, Northeast Service Operations

Senior Manager, Service Operations

Otis Elevator Company is searching for a highly motivated Senior Manager, Service Operations for the Northeast Operating Area to provide direction, support, and leadership for Service field operations.

On a typical day you will:

• Drive field efficiency and quality improvements to meet labor and material margin plans.
• Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence.
• Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3%.
• Lead O hour initiatives for territory.
• Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions.
• Provide on-going training, development, and leadership to the Maintenance operations team.
• Provide technical direction to field operations staff and participate in large bids.
• Responsible for the quality of service in designated territory.
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products.
• Report and present on recommendations for all product designs and performance requirements.
• Monitor field tests as well as first inspection and data reports.
• Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance.
• Proactively aid the region in regard to the malfunctioning of equipment.
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe.
• Drive a safety culture throughout territory through communication, discipline, recognition and training.

What you will need to be successful:

• High school diploma or equivalent required; bachelor's degree preferred.
• 5+ years elevator industry experience required.
• Management experience required.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Self-motivated and able to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills.

What's In it For Me / Benefits:

You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards plus:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution.
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment.
• Three weeks paid vacation and paid company holidays.
• Paid sick leave - Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits, such as legal, pet, home, and auto insurance.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement program.
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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