Servicenow Techno - functional Analyst - HRSD And Colleague Experience

Job Opportunity At CVS Health

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

Position Summary: We are seeking a highly motivated and skilled ServiceNow Techno-Functional Analyst specialized in HRSD to be part of our Colleague Experience team. The ServiceNow HRSD Techno-Functional Analyst will be responsible for gathering business requirements, designing, and maintaining all HRSD applications (except for Knowledge Management and the Portal). This role requires a strong understanding of HR Service Delivery (HRSD) principles and the ability to collaborate with cross-functional teams to deliver business process improvements. The ideal candidate will have experience in ServiceNow HRSD with strong knowledge of configurations and best practices.

Responsibilities

• Collaborates with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD.
• Leads the design, documentation, and showbacks of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events, and Journeys.
• Provides expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization.
• Leads and performs data analysis and reporting to support decision-making and identify improvement opportunities across the platform.
• Collaborates with HRSD process owners, product owner, developers, and other stakeholders to improve existing services and processes.
• Develops and maintains detailed business requirements documentation, including design specifications, test plans, and deployment procedures.
• Provides training and support to users for new or modified features and functionalities.
• Stays current with industry trends and advancements in ServiceNow technology to continually improve service offerings.
• Supports user acceptance testing (UAT) and maintains clear communication with stakeholders.

Required Qualifications

• 5+ years of experience in HR Operations
• 5+ years' experience designing, configuring, and maintaining ServiceNow HRSD applications
• 3+ years' experience with backlog, demand, and incident management
• 2+ years' demonstrated problem-solving skills
• 2+ years' experience effectively communicating and collaborating in a diverse team environment

Preferred Qualifications

• ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist)
• Technical background
• Strong attention to detail

Education

Bachelor's degree in human resources, Computer Science, Information Technology, or a related field.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $83,430.00 - $222,480.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits.

We anticipate the application window for this opening will close on: 09/29/2025.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.