Service Dispatcher (hvac)

Service Dispatcher (HVAC) - Baltimore, MD

Pay Range: $25–$35 per hour

We are seeking a Service Dispatcher to join our team. This role is responsible for coordinating communication between customers, management, and service technicians to schedule service calls, projects, and preventative maintenance work orders in a timely and efficient manner.

Key Responsibilities

• Track incoming service calls and assign appropriate technicians to work orders.
• Coordinate technician arrival times with customers.
• Follow up with customers after work is completed to ensure satisfaction.
• Manage and update customer database with accurate information.
• Oversee and adjust technicians' daily schedules as needed.
• Communicate clearly with customers to understand needs and ensure smooth execution.
• Support management with reports and administrative tasks.
• Order materials for preventative maintenance.
• Perform other duties as assigned.

Qualifications

• Strong organizational skills and ability to multitask.
• Excellent phone etiquette and clear written/verbal communication.
• Customer service-oriented; must be a "people person."
• Self-motivated and reliable.
• Ability to manage multiple tasks simultaneously.
• Positive and energetic attitude.
• Previous dispatching or scheduling experience preferred.
• Geographical knowledge of the region is a plus.

Schedule

Monday–Friday, 8:00 a.m. to 5:00 p.m.

Benefits

• Paid holidays
• PTO
• 401(k) with employer match
• Employer-paid health, dental, and vision insurance
• Life insurance
• Team-oriented work environment

Job Type

Full-time