Service Desk Analyst

Service Desk Analyst

Our client is hiring three Service Desk Analysts to support internal employees. These analysts will sit on-site in Catonsville, MD. The Service Desk Analyst provides front-line technical support for inbound requests received via phone, email, and chat. Requests range from simple tasks such as password resets to more involved troubleshooting requiring effective triage and issue resolution.

Experience Requirements:

• 1–2 years of help desk or call center support experience
• 1–2 years of experience using help desk ticketing systems (e.g., ServiceNow, Ivanti)

Technical Skills:

• Ability to troubleshoot common Windows-related issues
• Working knowledge of Active Directory
• Understanding of domain hierarchy
• Proficiency with Microsoft Windows operating systems
• Strong familiarity with Microsoft Office applications
• Experience troubleshooting VPN clients
• Ability to learn and support custom applications

Work Schedule:

• Monday - Thursday (In-Office) - Friday (Remote)
• 1) 6am-3pm - 1 person
• 2) 10am-7pm - 1 person
• 3) 2pm-11pm - 1 person

Job Type & Location:

This is a contract position based out of Halethorpe, MD.

Pay and Benefits:

The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Halethorpe, MD.

Application Deadline:

This position is anticipated to close on Jan 22, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.