Service Desk Analyst

Help Desk Support Specialist

We're looking for a detail-oriented, customer-focused Help Desk Support Specialist to join our team. In this role, you'll serve as the first point of contact for end users, providing technical support, troubleshooting, and issue resolution in a fast-paced help desk environment.

Key Responsibilities:

• Manage, log, and resolve 40–50 customer interactions per day with accuracy and professionalism
• Serve as a customer advocate, ensuring timely and effective problem resolution
• Apply intermediate to advanced troubleshooting skills across a variety of technical issues
• Diagnose and resolve end-user calls within a single point of contact support model
• Collaborate with team members and provide assistance when needed
• Maintain a 75% first-call resolution rate; average call time is approximately 6 minutes
• Support common issues related to: Microsoft Outlook, Microsoft Word, Desksite (Document Management System), mobile devices, IP phones, and document formatting

Schedule:

Monday–Friday, 1:00 PM – 10:00 PM

Work Environment:

Hybrid schedule: In-office work required two days per week (Tuesdays and Wednesdays). Frequency may increase based on business needs. Participation in two TEK holidays per year, each requiring a 9-hour shift.

Job Type & Location:

This is a Contract position based out of Baltimore, MD.

Pay and Benefits:

The pay range for this position is $16.50 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Jan 22, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.