Service Coordinator - Entry Level

Service Coordinator

The Service Coordinator will serve as the primary point of contact for client inquiries via phone, email, and chat. This role involves answering questions related to account setup, billing, scheduling, and order details while proactively supporting clients throughout the scheduling process to ensure a smooth and positive experience. The coordinator will troubleshoot and resolve client issues in a timely and professional manner, maintain accurate documentation of all customer interactions, and monitor customer feedback to drive improvements.

Responsibilities:

• Answer client inquiries related to account setup, billing, scheduling, and order details.
• Proactively support clients throughout the scheduling process.
• Troubleshoot and resolve client issues promptly.
• Maintain accurate documentation of all customer interactions in the CRM system.
• Monitor and respond to customer feedback via surveys and online platforms.
• Track and escalate customer trends, concerns, or feedback for improvement.
• Support client retention efforts through relationship-based communication.
• Assist in improving internal workflows and communication templates.
• Coordinate and manage scheduling of Greek Life photo shoots.
• Build rapport with clients to ensure preparedness for photo sessions.
• Assign photographers based on availability, location, and equipment compatibility.
• Maintain accurate scheduling timelines and follow up with clients as needed.
• Ensure photographers are fully prepared with materials and instructions.
• Document all scheduling actions and updates in the CRM.
• Manage last-minute changes or cancellations and work with clients for solutions.
• Collaborate with team members during peak periods to maintain schedule integrity.

Essential Skills:

• Customer service
• Data entry
• Administrative support
• Service coordination

Additional Skills & Qualifications:

• High school diploma required; college degree preferred
• 2+ years in customer service, scheduling, or account management with CRMs
• Experience in photography, creative services, or event coordination is a plus

Work Environment:

This position offers a hybrid work environment with 3 days in the office and 2 days remote. The role requires collaboration with other team members, especially during peak periods to maintain workflow integrity. The work environment is dynamic and focused on growth within the service coordination team.

Job Type & Location:

This is a contract to hire position based out of Hunt Valley, Maryland.

Pay and Benefits:

The pay range for this position is $17.00 - $21.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Aug 31, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.