Security Assistant Account Manager/investigator

Assistant Security Account Manager/Investigator

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service. We are seeking an Assistant Security Account Manager/Investigator to support a key client site in Linthicum, MD. This role is ideal for a security professional with a strong background in complex investigations and incident resolution. You will lead investigative efforts while supporting daily security operations, ensuring risks are identified, escalated, and resolved through thorough fact-finding and objective analysis. You will work closely with the client and senior leadership to conduct high-quality investigations, document findings, and develop corrective action strategies — while supporting and developing the security team to maintain a high-integrity, compliance-driven environment.

Compensation and Benefits: We believe in investing in our people. When you join Securitas, you'll receive:

• Competitive Salary: $55,000 - $58,000 Annually
• Comprehensive Benefits Package:
• Medical, dental, vision, and life insurance
• 5 accrued vacation days
• 401K with company matching
• Career Growth: Continuous training and leadership development programs.
• Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Key Responsibilities:

Investigations & Incident Resolution (Primary Focus)

• Lead and conduct detailed investigations into security breaches, workplace incidents, theft, misconduct, fraud, and policy violations
• Gather, preserve, and analyze evidence, including statements, reports, digital logs, and video footage
• Interview witnesses and involved parties using professional, impartial investigative techniques
• Prepare clear, accurate, and comprehensive investigative reports for senior leadership and client review
• Track case progress and maintain organized investigative files
• Recommend corrective actions or risk-mitigation strategies based on findings
• Coordinate with law enforcement and regulatory agencies where appropriate
• Ensure confidentiality and chain-of-custody standards are upheld at all times

Risk Assessment & Compliance

• Conduct ongoing risk assessments to identify vulnerabilities and suspicious patterns
• Monitor trends in incidents and provide intelligence-driven recommendations
• Ensure all investigative activities comply with company policy, client expectations, and applicable law
• Support audits, inspections, and compliance reviews

Operational & Team Leadership

• Supervise and support security personnel assigned to the client site
• Ensure officers understand incident reporting standards and investigative expectations
• Conduct training on documentation, evidence handling, and incident escalation
• Maintain professional relationships with client stakeholders and internal leadership

Communication & Reporting

• Serve as the primary investigative liaison between the client, security operations, and senior management
• Present findings, security trends, and recommendations in written and verbal formats
• Maintain high-quality, accurate, and timely reporting standards

Qualifications & Experience:

• Associate's Degree and 3+ years of relevant security or investigative experience, or an equivalent combination
• Experience conducting formal investigations or case management strongly preferred
• Background in security operations, law enforcement, military, or corporate investigations is a plus
• Valid driver's license and clean driving record (no points in prior 3 years)
• Strong interviewing, note-taking, and investigative documentation skills
• Ability to analyze complex information and remain objective and discreet
• Strong customer service and de-escalation abilities
• Exceptional written and verbal communication skills
• High level of technical proficiency (Microsoft Office, investigative tools, HRIS/Salesforce preferred)
• Professional judgment, discretion, and ability to handle sensitive/confidential matters
• Ability to respond to incidents and emergencies outside normal hours as required

When you join our team as an Assistant Account Manager, you'll be part of a collaborative, people-first environment where your ideas, leadership, and commitment to quality truly matter. Together, we'll continue to build a professional, engaged, and high-performing security program. If this sounds like the right opportunity for you, apply today!