Recipient Services Representative

Contract Position: Recipient Services Representative

We have an outstanding contract position for a Recipient Services Representative to join a leading company located in the Rockville, MD surrounding area. Pay rate: The representative will ensure that all benefit recipients receive extraordinary services when making a change to a pension. The representative will ensure that all required change, correction, stoppage, or resumption information is entered accurately and in a timely manner. The representative may contact the recipient by phone or mail and in each communication, provide sympathetic and efficient service.

Job Responsibilities:

• Process direct deposit information
• Process tax information
• Process change of address
• Process verification request
• Process pensioner status form
• Process bank advice
• Process certain expiration report
• Process confirm queues
• Process stop/void and reissue check requests
• Process recipient death certificates/pop-ups
• Process return to trade
• Remove and restore benefit recipient to pension rolls
• Process overpayments
• Research and advise the accounting department to re-mail or void returned pension benefit checks
• Review and prepare correspondence for electronic files that pertain to collection processes
• Communicate with pension recipients, and banks to set up repayment agreements, collection letters and acknowledgements
• Search internet resources and Accurint site to update pension benefit information
• Prepare documentation needed to recover fraud or forgery claims
• Maintain list of all pension overpayments on Excel files
• Assist in recouping federal income tax overpayments
• Assist in responding to 1099 phone calls and preparation of 1099 forms
• Create binbook and custom letters related to these functions

Basic Hiring Criteria:

• Accuracy - strives for the highest level of accuracy possible from the tools used and processes performed.
• Analytical - analyzes status requests, applications, and documents received.
• Communication - communicates effectively and politely with recipients, group members, and management.
• Customer Service - possesses a true service-centered approach to work.
• Dependability - ensures that attendance and timely arrival support the achievement of the goals of the group.
• Flexibility - takes direction and re-direction with minimum disruption.
• Initiative/Motivation - demonstrates initiative in meeting group goals; is motivated towards service for recipients and for other group members.
• Professionalism - exercises good professional demeanor in performing tasks assigned; acts in a professional manner while performing tasks assigned.
• Knowledge - possesses knowledge of the processes performed by the group; knows and understands goals.
• Guidance - provides guidance to other group members through good member behavior and focuses on the achievement of group goals.
• Time Management Skills - manages the workload assigned and informs the supervisor of the status of work assigned.
• Math - computes all necessary numbers for processes performed.
• Problem Solving - solves day-to-day problems and is able to determine when these problems need to be raised to the supervisory level.
• Teamwork - works and contributes as a member of the team to achieve group goals.
• Training - development of new skills as required.

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled.