Management Support Specialist - General Services

Management Support Specialist

Functional Title: Management Support Specialist - General Services

Recruitment Category Type: Standard Functional Category: General Services

Grade: GS.13 FLSA Status: Exempt

Requisition Number: 26-0093

Number of Vacancies: 1

Job Level: Staff

Job Code: N/A

Job Description Summary: Performs independently responsible, professional and administrative work. May assign and oversee the completion of daily tasks to administrative and clerical staff. Performs detailed fact gathering, data compilation, and report writing on budgets, organizations, personnel staffing, operations, and administrative systems.

Organization Name: Department Office

Reports to: General Services Deputy Director

Full or Part Time: Full Time

Position End Date (if temporary): N/A

Work Schedule: 8:00 a.m. – 5:00 p.m. Monday – Friday

Position Location: Laurel

Position Summary Information: General Summary: This opportunity is open to current WSSC Water employees only. The Management Support Specialist performs independently responsible, professional and administrative work in General Services Division. May assign and oversee the completion of daily tasks to administrative and clerical staff.

Essential Functions:

• Performs detailed fact gathering, data compilation, and preparing reports related to budgets, organizations, personnel staffing, operations, and administrative systems;
• Studies management methods in order to improve workflow, simplify reporting procedures, or implement cost reductions;
• Analyzes operating practices, such as record keeping systems, forms control, office layout, suggestion systems, personnel requirements, and performance standards to create new systems or revise established procedures;
• Coordinates collection and preparation of operating reports, such as time and attendance records, terminations, new hires, transfers, budget expenditures, and statistical records of performance data;
• Prepares and presents reports including conclusions and recommendations for solution of administrative problems or procedures;
• Receives requests and complaints from the public concerning administrative actions of the Commission, channels the requests to appropriate officials, follows up on the corrective actions, and sees that replies to the inquiries are given;
• Prepares, monitors and controls annual budget submissions and provides up-to-date status reports on expenditures, projects and related items;
• Issues and interprets operating policies;
• Represents superior at meetings he/she is unable to attend;
• Reviews memoranda, reports and similar material for the purpose of summarizing and making recommendations concerning same;
• Coordinates the schedules of several professional/management individuals and arranges for meetings with outside parties.

Other Functions: Performs other related duties as required.

Work Environment And Physical Demands: Business casual office setting

Required Knowledge, Skills, And Abilities:

• Thorough knowledge of the principles and methods of public administration;
• Thorough knowledge of the principles and practices of budgetary preparation and control;
• Thorough knowledge of the principles and methods of data gathering and compilation;
• Ability to write clear concise reports, memoranda, directives and letters;
• Ability to develop comprehensive plans from general supervision and with only general direction;
• Ability to plan, assign and supervise the work of others;
• Ability to meet the public and discuss problems and complaints tactfully, courteously and effectively;
• Ability to establish and maintain effective working relationships with internal and external contacts.

Minimum Education, Experience Requirements:

• Bachelor's degree; 3 years of responsible professional or supervisory experience in the field of public administration or business management. OR
• High school diploma; 7 years of responsible professional or supervisory experience in the field of public administration or business management.

Additional Requirements:

• Proficient use of MS Office Suite applications
• Preferences: Advanced proficiency with Excel, PowerPoint and Visio; Proficient in Microsoft Project; Experience with tracking projects.

Salary: $76,144 - $129,651

EEO Statement: AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date: 12/05/2025 Open Until Filled: No

Special Instructions to Applicants:

This opportunity is open to current WSSC Water employees only. All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions:

• * Will you, now or in the future, require sponsorship for employment visa status?
• Yes
• No
• Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
• Yes
• No

Applicant Documents Required:

• Resume

Optional Documents:

• N/A