Lead Software Engineer - Servicenow - Remote Eligible

ServiceNow Systems Engineer

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. We're doers, looking for doers who do the right thing. Roll-up your sleeves, thought leaders focused on creating possible. We are seeking team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you've been searching for? Let's partner. Together, we can accomplish amazing things.

The ServiceNow Systems Engineer will provide technical expertise and execution of projects/engagements for our clients on the ServiceNow platform. ServiceNow experience should include but not limited to the following:

• Practical, hands-on experience with various versions of the ServiceNow platform is a must.
• Strong Implementation experience on all core modules of the IT Service management product and IRM.
• Experience with other ServiceNow products including: Virtual Agent, AppEngine, ITBM, ITOM, SecOps, SAMPro, HRSD, Now Assist.
• Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered.
• CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus.
• ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID, Digest Authentication, ODBC, Data Export, CTI.
• Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services

This position will work with Practice Architects and project/engagement managers to understand client and scope requirements and tasks. Roles and responsibilities may include, but are not limited to the following:

• Gathering and documenting discovery information in an efficient manner.
• Assist in compilation and analysis of discovery information, providing findings and recommendations as appropriate
• Assist in planning and design of new implementations
• Implementation and build-out of enterprise-class ServiceNow workflows, scripting, and configuration.
• Creation and execution of test plans for changes
• Troubleshoot and solve highly complex technical issues using a logical troubleshooting approach with attention to detail, status reporting, and SOPs
• Provide daily reporting of events, activities, and documentation updates

Job Qualifications and Experience:

• 5+ years of ServiceNow admin and development experience.
• Ability to work remotely as primary location but can also travel to customer sites as needed, up to 10%, depending on the project/engagement
• Effective verbal/written communications skills and the ability to explain and document technical activities
• Ability to interact and collaborate successfully with a wide variety of business, operating, and technical staff
• Excellent customer communication and time management skills
• Must have strong relationship building/management skill
• Knowledge of ITSM concepts – ITIL Certification is an asset

Job Type & Location: This is a Permanent position based out of Linthicum, MD.

Pay and Benefits: The pay range for this position is $124,000.00 - $186,000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Nov 25, 2025.