IT Infrastructure Support Specialist

IT Infrastructure Support Specialist

CGI Federal is seeking a mid-level IT Infrastructure Support Specialist to provide technical support for LAN, IWS, and client-server environments in support of SSA's ITSSC program. The specialist will be responsible for installation, maintenance, and administration of computing platforms and network infrastructure, ensuring secure and reliable operations across contractor and SSA sites. Candidates must be local to the Baltimore CGI office and in office a minimum of 2-3 days a week.

Your future duties and responsibilities:

• Interface contractor LAN/IWS with SSA's National Computer Center (NCC).
• Install and maintain contractor-acquired and government-furnished equipment, including workstations, servers, and networking hardware.
• Administer LAN systems to ensure security, reliability, and compliance with SSA standards.
• Develop justifications for new software, technical manuals, and training needs not identified in the original Project Management Plan.
• Collaborate with SSA COTRs and the Program Director to coordinate network installations and meeting schedules.
• Prepare and submit all required deliverables including quarterly Inventory Reports detailing hardware/software configurations.
• Assign and collect GFE from project members as part of onboarding and offboarding.
• Maintain all required documentation related to GFE

Required qualifications to be successful in this role:

• Ability to obtain and maintain US public trust clearance.
• Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• 3–5 years of experience in LAN administration, IT infrastructure support, or systems integration.
• Strong understanding of client-server environments, networking protocols, and workstation configuration.
• Experience with hardware/software inventory management and documentation.
• Familiarity with SSA systems and security protocols preferred.
• Excellent communication and coordination skills

Desired qualifications/non-essential skills required:

• Experience working in federal government environments.
• Knowledge of SSA network architecture and NCC integration.
• Ability to read and interpret site/floor plans for network planning.
• Familiarity with ITIL or similar service management frameworks

Compensation range for this role in the U.S. is $58,000.00 - $123,800.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities and tuition assistance, wellness and well-being programs.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.