Guest Services Representative - Bilingual Preferred

Guest Services Representative

The Guest Services Representative supports the Mission of Trinity Health and Holy Cross Hospital by creating a positive first impression of the organization by greeting, welcoming, and assisting patients, visitors, and staff in a friendly and hospitable manner. Bilingual preferred (English/Spanish). Minimum knowledge, skills, and abilities required include a high school diploma or equivalent, one-year experience as a concierge, receptionist, nursing assistant, or transporter in a healthcare setting, excellent written and verbal skills, ability to articulate information in a clear and concise manner, highly motivated to work as a team member, ability to handle multiple assignments simultaneously, and proficiency in Microsoft Office Applications.

Working Conditions: Physical requirements include exerting up to 10 pounds of force occasionally, pushing or pulling 30-50 pounds for short durations utilizing equipment, being able to reach above shoulder level, stand, reach below knee level, kneel, squat, bend/twist at waist, grasp with both hands, position/turn patients, and push/pull wheelchair. Visual acuity is required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, small parts, and operation of machines. Environmental conditions are typical office or administrative work with no substantial exposure to adverse conditions. Ability to work in a fast-paced environment and operate computer keyboard, mouse, telephone, calculator, and other office equipment.

Reporting Relationship: Reporting structure as applicable to each hospital. At Holy Cross Hospital, the position reports directly to the Patient & Family Relations Manager, indirectly to the Patient & Family Relations Director and Senior Director of Patient Experience or assigned Administrative Coordinator. At Holy Cross Germantown Hospital, the position reports to the Vice President of Program Development.

Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our dedication to diversity includes a unified workforce, commitment and accountability, communication, community partnerships, and supplier diversity.