Guest Services Representative - Per Diem

Guest Services Representative

The Guest Services Representative (GSR) supports the mission of Trinity Health and Holy Cross Hospital by creating a positive first impression of the organization by greeting, welcoming, and assisting patients, visitors, and staff in a friendly and hospitable manner. Bilingual preferred.

Minimum knowledge, skills, and abilities required:

• High School diploma or equivalent required.
• One-year experience as a concierge, receptionist, nursing assistant, or transporter in a healthcare setting is preferred.
• Excellent written and verbal skills. Must have the ability to articulate information in a clear and concise manner.
• Highly motivated to work as a team member and take initiative to provide patients/guests with a positive patient experience.
• Ability to handle multiple assignments simultaneously.
• Knowledge of Microsoft Office Applications must be a proficient user of email.

Working conditions:

Physical requirements: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force to move objects. Must be able to push or pull 30-50 pounds for short durations utilizing equipment. Must be able to reach above shoulder level, stand, reach below knee level, kneel, and squat, bend/twist at waste, grasp with both hands, position/turn patients, push/pull wheelchair. Must have ability to sit or walk for extended periods of time.

Visual acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Environmental conditions: None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) Ability to work in a fast-paced environment. Must be able to operate computer keyboard and mouse, telephone, calculator, and other office equipment.

Reporting relationship: Reporting structure as applicable to each hospital. At Holy Cross Hospital, the position reports directly to the Patient & Family Relations Manager, indirectly to the Patient & Family Relations Director and Senior Director of Patient Experience or assigned Administrative Coordinator. At Holy Cross Germantown Hospital, the position reports to the Vice President of Program Development.

Our commitment: Rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.