Functional Support Analyst Intern - Remote Eligible

Functional Support Analyst Intern

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As Functional Support Analyst Intern, you will support the Payroll portal and get exposed to Oracle ERP specifically (HR and Payroll) modules which interface with portal and provide customer service. This Functional Support Analyst Intern will also be assisting team with supporting the LMS – Learning Management System/ eLearning and provide customer service.

Job Description

We are looking for a Functional Support Analyst Intern to support the Payroll portal and get exposed to Oracle ERP specifically (HR and Payroll) modules which interfaces with portal and provide customer service. This Functional Support Analyst will also be assisting team with supporting the LMS – Learning Management System/ eLearning and provide customer service. This role will have a high level of client visibility. The ideal candidate will blend functional skills with the ability to service the customer at all levels of staff, including client staff. This role is a full-time internship role and is remote. The internship dates are June 1, 2026 to July 31, 2026. This internship is a full-time opportunity requiring a commitment of 40 hours per week. Candidates must be available during core business hours for the entire 9-week duration of the program. Please note that all work must be performed within the United States. This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer.

What You'll Do

Receive calls from a central call center and log tickets into the CAI ticket system – ServiceNow. Extract ticket data from ServiceNow and analyze data to look for patterns or trends. Based on the user's description of the issue determine the priority of the ticket. Assist with level 1 support on eLearning support calls. Develop job aid documents as needed. Escalate issues to Leads for any issues that are beyond Level 1 support. Work within documented Service Level Agreement parameters. Willing to learn new tools that help support the team.

What You'll Need

Required: Current junior enrolled in a college degree program in Computer Science, Information Systems, or a related major. 3.5 GPA or higher. Excellent analytical and problem-solving skills. Ability to follow process and procedure documentation. Windows 10 and or 11 experience is a must. Excellent communication skills including verbal and written and proper phone etiquette. Ability to multitask and prioritize work. Ability to work without close supervision. Preferred: Office 365 experience strongly preferred (e.g., Word, Excel, OneNote, PowerPoint, Visio, Teams).

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

The pay for this position is $20.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include medical coverage as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Reasonable accommodation statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.