FLEX Manager, Topline Franchise Services - DTT

Job Posting

This position supports Franchise Management Company (FMC) engagement by coordinating internal team efforts, facilitating enrollment in key topline programs, and assisting with access to deployment tools involved with Digital and Technology Transformation (DTT). The role includes monitoring FMC participation, troubleshooting access issues, and supporting escalation response efforts in collaboration with cross-functional teams. Minimal travel required.

Candidate Profile

Education and Experience Required:

• 3–5 years of experience in the lodging industry, preferably in operations, franchising, or project coordination
• Strong communication and relationship-building skills
• Experience supporting cross-functional initiatives and managing multiple priorities
• Proven ability to build strong relationships to leverage information and insights across key groups as well as drive results

Preferred:

• Skilled in analyzing performance trends and KPIs to deliver actionable insights, and effectively communicating those insights to stakeholders.
• Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership.

Core Work Activities

Support FMC enrollment in Topline programs and tools.

Drive FMC enrollment for escalation communications and Mission Control access.

Assist in escalation tracking and response coordination.

Coordinate with BTO and OFS teams to ensure FMC access and engagement.

Distribute resources and support tactics for FMC success.

Gather feedback and share with relevant teams to improve processes.

Partner with FMCs to troubleshoot access to deployment tools (e.g., Mission Control, mDASH).

Support team leads in executing plans and providing insights.

Proactively monitor deployment dashboards for trends in FMC engagement and conduct outreach at the account level.

Participate in weekly escalation calls and collaborate with the OFS team to drive response plans.

Collaborate with internal stakeholders to ensure smooth operations.

The pay range for this position is $40.81 to $56.44 per hour. Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 14 days after the date of this posting, August 28, 2025.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.