Desktop Support Specialist

Desktop Support Technician

Our client is looking for a Desktop Support Technician to work onsite in Rockville, MD. Provides direct technical support and assistance to end-users over the phone, in person, and or remotely. Manages and handles all escalated tickets from Level 1, identifies the best solutions based on information provided by customers. Provides in-depth technical support; diagnose and resolve problems ranging from Tier 1 -3 type issues. Troubleshoots applications, errors, and operating systems (Windows 10). Mitigates and handles system viruses, malware, spyware, and adware. Hardware component replacement and use of system imaging software to create and load images. Proactively monitors and identifies trends and behaviors in systems support and addresses the findings or escalates to other IT team resources. Supports audio/visual systems (TVs, projectors, etc.), and video teleconference systems (VTC). Contributes to timely and accurate communications with other parts of the organization regarding IT. Acts as the escalation line of support for complex IT support issues from helpdesk staff, employees, and team members. Monitors, manages, and tests desktop system backups. Processes new hires, employee changes, and separations, including network and telephone account creations/modifications and coordination of equipment configuration and installation.

Additional Skills & Qualifications:

• Hardware support, component replacement & configuration of Windows network printers
• Experience providing support to VIP/priority customers
• ServiceNow ticketing system

Job Type & Location:

This is a contract position based out of Rockville, MD.

Pay and Benefits:

The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Rockville, MD.

Application Deadline:

This position is anticipated to close on Jan 23, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.