Customer Service Representative

Customer Service Representative

Colossal Contracting, LLC is looking for a Customer Service Representative to work out of our Annapolis, MD headquarters. An ideal candidate will be a self-starter looking to take their first steps towards a long-term career. This individual will interact with customers on a consistent basis while functioning in a support role for multiple departments within the company including Project Management, Sales, Federal Programs, and ARAP.

Essential Duties & Responsibilities:

• Proactively reach out to clients to perform quality assurance checks.
• Work with sales and PMO with tracking of shipments/deliveries.
• Assist ARAP with invoicing when needed.
• Assist PMO with managing proper documentation.
• Work with sales and PMO to complete Sales to PMO checklist.
• Create schedules for projects.
• Assist in RMA's process as needed.
• Assist PMO in maintaining POP dates and helping projects stay on schedule.
• Obtain technical certifications as needed.
• Fulfill office and operational duties as needed.

Requirements:

• 1-2 years of experience in a customer-facing role.
• Associates or bachelor's degree in a business or technical discipline is preferred.
• Ability to creatively solve challenging problems.
• Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.
• Passion for customer service.
• Extremely organized and detail-oriented.
• Strong communicator that can work without direct supervision or detailed direction.

Travel:

Travel is not required for this position.

Position Type/Expected Hours of Work:

This is a full-time position and will require reporting to our Annapolis HQ. Hours are Monday through Friday, 8:30am-5:30pm.

Job Type: Full-time employee of Colossal Contracting with opportunities for advancement.

Benefits Offered:

• Competitive base pay ranging from $19-21 an hour.
• PTO
• 100% Employer paid Health, Vision, Dental insurance for Employee
• 401k

Colossal Contracting, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) who takes pride in supporting our customers and country. For the last 16 years, our mission is to provide our customers with groundbreaking solutions and support in all aspects of our services. Colossal is a company built on military core values and committed to the success of our customers and employees. If you are looking for an exciting opportunity to be part of something greater than yourself then submit your resume for your chance to be part of the team/family.