Customer Service Representative
Maryland Staffing
Customer Experience Specialist
We are seeking a Customer Experience Specialist to ensure customer satisfaction by providing information, troubleshooting issues, and delivering an outstanding client experience. Serve as a liaison between customers and our internal teams. + Serve as a primary point of contact for customer inquiries by phone, email, or chat + Resolve customer issues efficiently and professionally + Log, track, and escalate tickets using CRM platforms + Provide product or service information and educate customers on offerings + Collect and document customer feedback to support service improvements
Requirements: + Minimum 1 year of customer service or support experience + Experience with CRM software (such as Salesforce, Zendesk, or HubSpot) + Strong communication, problem-solving, and interpersonal skills + Proficiency in Microsoft Office Suite (Word, Excel, Outlook) + Detail-oriented with a passion for helping customers