Customer Service Representative II

Customer Service Representative

We are looking for dedicated and detail-oriented customer service representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.

Responsibilities:

• Handle a high volume of inbound customer calls efficiently and with attention to detail.
• Respond to customer inquiries with accurate information and solutions.
• Maintain detailed and organized records of customer interactions and transactions.
• Perform data entry tasks to update systems and ensure information accuracy.
• Collaborate with team members to improve processes and resolve complex issues.
• Monitor and adhere to call center performance metrics and service standards.
• Provide empathetic and effective communication to address customer concerns.
• Follow established procedures and guidelines to ensure consistent service delivery.
• Participate in training sessions to enhance skills and stay updated on policies.
• Assist in identifying trends and opportunities for process improvements.

Requirements:

• Minimum of 1 year of experience in a call center or customer service role.
• Strong proficiency in data entry and maintaining accurate records.
• Excellent verbal communication skills and the ability to convey information clearly.
• Experience handling inbound calls and resolving customer inquiries.
• Ability to work effectively in a fast-paced and team-oriented environment.
• Familiarity with call center systems and procedures.
• Strong problem-solving skills and attention to detail.
• Commitment to providing exceptional customer service.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.