Customer Service Manager

Customer Service Manager

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationships with their assigned territory customers, and ensuring their continued satisfaction by providing outstanding, reliable service.

Responsibilities:

• Develop relationships with customers
• Provide technical support for various Nova Bus models
• Act as liaison with Nova Bus internal teams to resolve customer issues
• Take an active part in different customers meetings
• Support the warranty process
• Analyze warranty to support different strategies to eliminate fleet failure
• Find viable solutions to ensure customer satisfaction
• Manage bus delivery acceptance
• Capacity to track multiple issues at the same time
• Capacity to track multiple tasks within the same time and close open issues

Education and Experience:

• High School Diploma
• 3 to 5 years of relevant experience in mechanical/technical work

Knowledge and Skills:

• Drawing interpretation
• Independence and being resourceful
• Excellent interpersonal, communication, management and leadership skills
• Knowledge of the Microsoft Office suite
• Travel required

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $91,500-$169,900 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. In addition to a solid package of compensation and benefits, you will enjoy: Competitive medical, dental and vision insurance. Generous paid time off. Competitive matching retirement savings plans. Working environment where your safety, health and wellbeing come first. Focus on professional and personal development through Volvo Group University. Programs that make today's challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications via mail.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Nova Bus, part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team! Job Category: Sales & Services Organization: Nova Bus Travel Required: Frequent Travel