Catering & Event Operations Manager

Catering Operations Manager

The Catering Operations Manager is responsible for the planning, execution, staffing, training, and supervision for all events contracted by the Naval Academy Club Catering Team in support of NABSD and USNA. The position operates in a busy office environment with high volumes of guests and internal university contacts on a daily basis. It involves providing professional service to the campus community and external guests.

Responsibilities include:

• Ensuring all events are properly coordinated with the Catering Director.
• Developing and executing appealing, original, cost effective, and proactive meetings, conferences, and special events in all USNA spaces approved for catering with minimal interruption to the USNA mission.
• Ensuring proper protocol and practices are developed and followed for the safety and success of all events.
• Playing a key role in the establishment of broader goals and objectives within NABSD Retail Dining.
• Assisting in the development of processes to support the successful execution of conferences catered events, meetings, and special events.
• Ensuring all staff are trained on the processes and standards are followed.
• Ensuring a single point of contact to facilitate entire event on USNA grounds in compliance with all federal requirements.
• Analyzing guest feedback, observing staff performance, and meeting with other departments to craft new strategies or improve existing ones.
• Ensuring strict compliance with all relevant hygiene and safety legislation and requirements.
• Maintaining relationships with peers and other organizations in the hospitality industry while staying current with new trends and researching best practices.
• Assisting in the tracking of all expenses (labor, equipment, and rentals) and inventory so that contracts are accurate and ensure profitability.

Requirements include:

• Four years of equivalent managerial/operations experience in the country club, catering or hospitality industry.
• Experience coordinating across multiple teams to reach an end goal.
• Experience coordinating catered events, with a working knowledge of all steps involved from setup to serving and bartending to supervising.
• Proficiency with Google Suite, MS Office Suite, PowerPoint.
• Strong communication and interpersonal skills, with experience hiring, training, and managing staff members.

Education in Catering, Hotel, Hospitality, or Restaurant Management or a closely related field is preferred.

Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of said requirements. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. All selections are contingent on obtaining satisfactory employment reference checks. We are an E-Verify participant. Please be informed that applicants will be required to submit a federal government background check. As a condition of employment, the selectee will be required to participate in direct deposit as specified in the negotiated agreement. Occupants of this position must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.