Banking Services Supervisor

Banking Services Supervisor

Join Rosedale Bank and be a part of our story about Rosedale Bank. At Rosedale Bank, we pride ourselves on being a community bank. We are a highly successful, growing financial institution with a rich 117-year history, over $1 billion in assets, 13 retail branch locations in MD, and approximately 150 employees. Our culture, strategic vision, and core values center around community, both internal and external. We believe what sets us apart is our strong commitment to our people- employees, customers, and communities - with a focus on employee engagement and recognition, work/life balance, growth and development opportunities, personal connections, delivering an exceptional personal touch customer experience, charitable giving, employee involvement in our communities, financial literacy, and so much more.

About the Job

Rosedale Bank is currently seeking a Banking Services Supervisor to join our team. This individual works under the guidance of the Deposit Operations and Services Manager by assisting with directing, overseeing, and administering the operations of the Banking Services area of the Deposit Operations and Services Department. The Banking Services Supervisor will keep the day-to-day banking processes running smoothly by managing tasks, sorting out logistics, and ensuring resources are used wisely. This position is responsible for oversight of fraud detection, monitoring, reporting, and loss mitigation; exception item processing and internal account reconciliations; digital banking and ancillary services; CRM; queue management; ATM terminals, debit card cardholder profiles and transactions, and plastics; payment systems; and dispute case management.

In this position you will:

• Ensures all banking operations processes are completed in an accurate, efficient, and timely manner.
• Manages processes and systems related to fraud monitoring, hold considerations, account maintenance, stop payments, holds, queue management, delinquent deposit accounts, exception item processing, debit card cardholder profiles and transactions, digital banking, ACH, faster payments, checks, and dispute cases.
• Supervises daily activities performed by the Banking Services Specialists, providing coaching and support on operations.
• Directly assists the Deposit Operations and Services Manager with all management functions including staffing, scheduling, performance management, training, one-on-ones, coaching, and employee recognition and development.
• Assists and coaches team to research, respond to, and resolve complex inquiries in an efficient and appropriate manner. Handles escalated calls and issues.
• Oversees the ATM network and physical operations of the ATMs and ATM deposit processing.
• Serves as the point of contact for interdepartmental communication and support and maintains systems that support frontline and interdepartmental staff for troubleshooting issues and escalating when necessary.
• Partners closely with the Deposit Operations and Services Manager to address operational issues, obstacles, training, etc. to increase consistency, efficiency, and productivity and to coach and support team development.
• Oversees positive pay program, declaration of loss claims, Accounts Payable uploads, dispute processing, and internal checking and certain general ledger account reconciliations.
• Monitors, tracks, and researches operational issues and trends. Collaborates with department heads and branch teams to streamline procedures; makes recommendations for improvements as appropriate.
• Partners closely with Retail Operations Supervisor to provide cross departmental support and cross training as needed.
• Supports the onboarding of new products and services and assists with special projects, committees, audits, system upgrades, conversions, training initiatives, etc. as needed.
• Assists with the completion of vendor management tasks and managing the relationships with third-party vendors responsible for deposit channels and services to include understanding vendor technology roadmaps and product plans and ensuring that vendor service levels are being met at the appropriate cost and quality.
• Assists with FDICIA, BSA/AML/OFAC, Reg. CC, UCC, Reg. E, NACHA, and other compliance and audit duties and keeps team informed of deposit-related regulatory information and changes.

This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.

What We Are Looking For

- High school diploma or equivalent. Associate's degree or some college coursework in business or finance a plus.

- 4+ years banking operations experience working with deposit transactions, and deposit products and services.

- Specialized experience with remote channels, digital banking, and debit card platforms.

- Minimum of one (1) year team supervisory/leadership experience required.

Working Conditions / Physical Requirements

- Must be able to remain in a stationary position for long periods of time (50%-75% of the time).

- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Benefits You Will Enjoy

401(k) - fully vested employer match and discretionary year end employer profit share contribution

Health Savings Account with generous employer contribution

Wide variety of Voluntary Benefit Options

Employer subsidized Health and Wellness Fitness Program

Generous paid time off including Birthday Day Off