Autodesk Support Specialist (civil 3D Focus) - Remote Eligible

Autodesk Support Specialist

A leading architecture and engineering firm supporting a wide range of industries is seeking an Autodesk Support Specialist with a focus on Civil 3D. The organization also operates construction and IT divisions, all working collaboratively to support diverse client needs. Due to increasing project volume and upcoming retirements, the IT department's Design Support team is expanding. This team provides technical assistance and guidance across various design platforms, including Bentley, MicroStation, AutoCAD, and Civil 3D.

Role Summary

The Autodesk Support Specialist will provide technical support and workflow guidance for Autodesk software products, including AutoCAD, Revit, Navisworks, BIM 360, and especially Civil 3D. The goal is to ensure optimal software performance, resolve technical issues, and enhance productivity across design and engineering teams.

Key Responsibilities

• Civil 3D & Design Software Support
• Serve as the internal helpdesk subject matter expert (SME) for Civil 3D
• Provide production support and respond to technical assistance requests in person, by phone, or electronically
• Diagnose and resolve hardware and software issues related to Civil 3D
• Educate and empower employees through Civil 3D and IT training
• Assist in developing, implementing, and enforcing Civil 3D workspaces and standards
• Research and resolve technical questions using available resources
• Support the Corporate CAD Manager's vision and responsibilities
• Assist with organizing the CAD environment and coordinating project standards
• Log all help desk interactions in a timely and accurate manner
• Complete additional duties as assigned
• General Autodesk Support
• Provide technical support for Autodesk products via phone, email, or remote sessions
• Troubleshoot installation, licensing, configuration, and performance issues
• Maintain and update knowledge base articles and standard operating procedures (SOPs)
• Collaborate with IT and project teams to deploy software updates and patches
• Deliver training sessions as needed
• Track and manage support cases using internal ticketing systems

Required Skills & Qualifications

Minimum 3 years of experience supporting Civil 3D or working in a CAD/BIM environment. Proven ability to troubleshoot and support design software and hardware across cross-functional teams. Strong customer service orientation and coordination skills. Familiarity with Windows OS, basic networking, and cloud-based platforms.

Preferred Qualifications

Autodesk Certified Professional (ACP) certification. Experience with Civil 3D workspace and standards development. Knowledge of other Autodesk tools such as Revit, Navisworks, and BIM 360. Willingness to travel occasionally for training. Flexible schedule availability.

Work Environment

Monday–Friday schedule, typically 8:00 AM – 5:00 PM. Hybrid or fully remote options available. Must be located near one of the organization's office locations (MD, DC, FL, TX, NC). Collaborative team environment with opportunities for independent work. Contract-to-hire position: hourly during contract phase, with conversion to salaried employment.

Job Type & Location

This is a Contract to Hire position based out of Sparks, MD.

Pay and Benefits

The pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.