Service Operations Supervisor

Supervisor of Service Operations

Are you ready to lead a team that delivers exceptional service across the country? As the Supervisor of Service Operations, you'll guide a nationwide group of skilled technicians who support Marvin's window and door products. You'll focus on operational excellence, customer satisfaction, and continuous improvement. This role blends leadership, strategy, and hands-on support to ensure safe, efficient, and high-quality service delivery. If you're passionate about mentoring teams and driving results, this is your opportunity to make a meaningful impact.

Highlights of Your Role

• Lead a national team of service technicians, focusing on performance, safety, and customer satisfaction
• Conduct performance reviews using service metrics and technician feedback to support development
• Oversee service vehicle fleet operations and drive cost-saving initiatives through efficient scheduling
• Champion continuous improvement projects and promote 5-S principles across the team

You're a Good Fit if You Have (or If You Can)

• An associate degree or equivalent technical education
• Several years of experience in customer service and the building industry
• Strong leadership skills and completion of supervisory training (e.g., Situational Leadership, Coaching & Feedback)

Also Want to Make Sure You Have

• Deep understanding of window and door installation practices
• Proficiency in Siebel and other Marvin systems
• Experience mentoring teams and setting departmental KPIs

See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone's contribution to Marvin's success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation

$75,000 - $90,000