Operations Team Manager

Operations Team Manager

Marshalls plc is the UK's leading hard landscaping manufacturer, we've been supplying superior natural stone and modern concrete products to the construction, home improvement, and landscape markets since the 1890s. We're a Superbrand since 2010 and a successful FTSE 250! Did you know we've paved every street on the Monopoly board?! We're leading the way in our industry by creating the UK's first dual block plant at our St Ives Manufacturing site in Cambridgeshire! Our state-of-the-art block plant will create an additional 200% manufacturing capacity and boost new product innovation. We'll have the best range of technology, systems, and processes to make the finest landscaping products in the UK.

We now have a new opportunity for a Production Team Manager to support our Operations Manager to exceed KPIs by ensuring that business objectives are cascaded through to our manufacturing teams, engaging the 'hearts and minds' of the company's employees to create and sustain a pro-active culture in all disciplines across the business! This is a full-time position working 40 hours per week, Monday to Friday (You may be required to complete some shift work in line with business needs).

So what's the mission? This role involves leading a team of around 15-20 employees to ensure the safe and efficient operation of plant equipment, with a strong focus on safety, quality, waste reduction, and operational efficiency. You will oversee process controls, manage quality incidents, and enforce safety protocols, ensuring compliance with all policies and site standards while maintaining a zero-tolerance approach to safety breaches. You will also manage and develop your team, delivering briefings, fostering engagement, and driving accountability to meet company goals. While primarily office-based (70%), the role requires hands-on involvement (30%) during busy periods, demanding flexibility to adapt to the business's needs. Strong leadership and people management skills are essential for success in this position.

What are the mission-critical skills?

• Oversee the day-to-day running of concrete production, ensuring adherence to safety, quality, and efficiency standards.
• Ensure compliance with health, safety, and environmental standards, including developing of risk assessments and SOPs.
• Monitor and manage production schedules to meet customer requirements and business targets.
• Lead, motivate, and develop a team of operators to achieve performance goals.
• Organise and conduct training of staff to maintain competency, create an agile workforce, while identifying succession plans for critical roles.
• Identify and troubleshoot operational issues, implementing process improvements where necessary.
• Ensure accurate record-keeping of production data, quality checks, and maintenance activities.
• Ensure autonomous maintenance of plant and equipment, coordinating with maintenance teams as needed.
• Conduct and manage regular inspections, ensuring the timely reporting of faults or safety issues.

Requirements

• Proven experience in a supervisory or managerial role within the concrete or wider construction materials industry (desirable).
• Excellent leadership and team management skills, with the ability to motivate and develop staff.
• Strong problem-solving skills and the ability to make effective decisions under pressure.
• Exceptional organisational skills, with the ability to manage multiple priorities.
• Relevant IT skills (Microsoft Excel, Outlook, Word etc) for operational reporting and communication purposes.
• Knowledge & understanding of Overall Equipment Effectiveness (OEE)
• Experience in implementing continuous improvement/lean manufacturing techniques e.g. DMAIC, would be an advantage

Preferred Qualifications

• IOSH Managing Safely / NEBOSH General Certificate and other relevant qualifications
• Formal continuous improvement/lean manufacturing qualification
• NVQ Level 3 or equivalent in Management or a related discipline.

Interested and want to know more? Marshalls has invested heavily in its plant and operations equipment, with more investments planned for the future, giving you further opportunities to grow and develop your skills. We offer a working environment where you are encouraged to share experiences to help improve our processes. In return, we offer you a competitive salary, benefits package and the opportunity to join our thriving industry-leading plc! Benefits include:

• 26 days holiday + bank holidays
• Guaranteed Christmas holidays
• Training and development opportunities
• 5% employer matched pension scheme
• Free onsite parking
• Health care cash plan – support with Dental, Optical, Prescription costs and many more!
• Enhanced Maternity, Paternity and Adoption pay and leave
• Cycle to work scheme
• Employee discount on Marshalls products
• Retailer discounts
• Marshalls Wellbeing Centre
• EE mobile phone discount – friends & family
• Share purchase scheme
• Life assurance

Equal Opportunities

Whoever you are and whatever your background, at Marshalls you'll find a fair and supportive workplace. You are unique and we want you to bring every part of who you are to work, every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it's the right thing to do! We call this doing business The Marshalls Way. We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you are valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing date: 5th September 2025