Venues Sales Executive

Venues - Sales Executive

At Pier One Sydney Harbour, we craft unforgettable experiences inspired by our iconic waterfront location, bold design, and the spirit of individuality. As a Venues - Sales Executive, you will be a key ambassador of our brand, driving group revenue through strategic sales initiatives, nurturing client relationships, and delivering bespoke service that reflects the unique character of our hotel.

You will collaborate across departments to manage guest and client enquiries, and ensure every interaction reflects the Pier One standard of excellence from planning to event execution. With a strong focus on proactive selling, you'll identify opportunities to upsell, cross-sell, and convert leads into loyal guests for corporate bookings, social events or weddings.

You will also support the Venues Management & Event planning team with administrative tasks, maintain accurate records, and contribute to the hotel's visibility and reputation through consistent brand representation.

Key Responsibilities

• Respond to and manage client and guest inquiries across channels (phone, email, in-person), ensuring timely and professional communication.
• Collaborate with internal teams (e.g., Revenue, Events, Front Office) to resolve guest concerns and deliver seamless service.
• Apply strategic sales techniques to maximize revenue, including upselling room categories, packages, and event spaces.
• Offer tailored gestures of appreciation (e.g., loyalty rewards, exclusive experiences) to enhance guest satisfaction and retention.
• Maintain and update client profiles, sales leads, and loyalty program data.
• Support the Venues Management & event planning team with administrative duties such as reporting, filing, and correspondence along with key milestone events.
• Promote the Pier One brand image internally and externally through every interaction.

Team Collaboration

• Act as a role model for service excellence and brand integrity.
• Assist in onboarding and mentoring new team members.
• Foster a collaborative team environment focused on shared goals and guest satisfaction.
• Monitor service delivery to ensure alignment with quality standards.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum 2 years in sales, hospitality, or customer service.
• Skills: Strong interpersonal, communication, and organizational skills. Ability to manage multiple priorities with attention to detail.
• Technology: Proficiency in Microsoft Office, Sevenrooms, Opera preferred.

Benefits, Perks & Rewards:

• Help guests live Sydney—not just visit it.
• Free delicious duty meals including one free barista coffee a day!
• Numerous activations and events to connect with your colleagues
• Free dry cleaning for all your work clothes
• Exclusive associate discounts on Food & Beverage and Hotel rooms (including all properties within Marriott International) for you, your family and friends

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.